3 Questions to Elke Durst
What kind of events do you mainly book in our affiliated conference hotels and why do you think BWH Hotels have proven to be absolutely recommendable for comparable events?
"We prefer to book our seminars for works councils via the central BWH MICE Desk - which gives us a reliable partner for purchasing seminar hotels. The uniform quality standards of BWH Hotels give us the certainty that we are booking quality-tested and well-equipped hotels without having to do extensive research each time."
You book your seminars for works councils via the BWH MICE Desk. How do you like the service and the entire inquiry and booking process? Why will you continue to use the BWH MICE Desk in the future?
"It is very helpful to have a central contact person at the BWH MICE Desk, who also knows some of the hotels personally and can therefore provide us with advice and assistance. Our personal advisor at the BWH MICE Desk always keeps us informed about the latest hotels and supports us in processing contracts with all hotels."
Is there a special service at the BWH MICE Desk that you think is incomparable?
"Our contact at the BWH MICE Desk also accompanies us on guided tours, for example, and we are happy to take advantage of this service. As we always purchase and book hotels well in advance (currently for 2026), the central BWH MICE Desk also helps us to get the contingents in the individual hotels so far in advance"
Elke Durst, Head of Hotel Purchasing, W.A.F. Institut AG
3 Questions to
Thorsten Müller-Salzsieder
What kind of events do you mainly book in our affiliated conference hotels and why do you think BWH Hotels have proven to be absolutely recommendable for comparable events?
"My events are a little different to what you would expect for hotels. My company gives workshops on grooming small dogs. My workshop weekends at the Best Western Premier Seehotel Krautkrämer in Münster, the Best Western Hotel Cologne Airport Troisdorf and the Best Western Plus Plaza Hotel Darmstadt were exemplary and successful. As the organizer, the local hotels provide me with everything I need to ensure that the participants and I have a good and successful workshop."
You book your workshops via the BWH MICE Desk. How do you like the service and the entire inquiry and booking process? Why will you continue to use the BWH MICE Desk in the future?
"The entire process of inquiries, offers, processing and booking is serious, effective, structured and absolutely recommendable. My plans for 2025 have already been handed over to the desk again and have already been booked. The support and advice is an added value, which is reliably implemented by a well-organized team."
Which event formats do you mainly book?
"Fell and More is available throughout the DACH region. I book my workshops via the BWH MICE Desk in the form of seminar series in Germany, Austria and Switzerland."
Thorsten Müller-Salzsieder, Fell and more
3 Questions to
Fosca Lagattolla
What kind of events do you mainly book in our affiliated conference hotels and why do you think BWH Hotels have proven to be absolutely recommendable for comparable events?
"GFA Consulting Group is a leading European firm in development cooperation, trusted by major agencies and institutions to manage projects funded through bilateral and multilateral resources. As part of the EU-PROMENS project, a mental health capacity-building initiative funded by EU4Health (2024–2026), which connects professionals across 30 European countries, GFA organized an Exchange Programme in Croatia. For this event we needed a hotel that can accommodate our three groups of 25 international people for the duration of two weeks in Zagreb. The Best Western Hotel Stella was a great choice because of the welcoming and supportive staff, comfortable rooms and recreational areas, and the competitive pricing.´
You have booked your Exchange Programme via the BWH MICE Desk. How do you like the service and the entire inquiry and booking process? Why will you continue to use the BWH MICE Desk in the future?
"I liked it very much as I could communicate with a single person throughout the entire booking process, which was smooth and fast. I would continue using the BWH MICE Desk for future events because having one dedicated point of contact simplifies the entire process significantly."
Which event formats do you mainly book?
"Seminars, trainings, and further formats for education."
Fosca Lagattolla, Project Assistant & Event Manager, GFA Consulting Group
„The BWH Hotel Group represents a large number of member hotels of very different brands as well as comfort and price categories. From the BWH MICE Desk we receive daily updated offers from eligible hotels in response to our specific requests. As an owner-managed congress agency with over 20 years of experience in the event sector, we attach great importance to the efficient and professional processing of our hotel inquiries. As a rule, we only receive offers from the BWH MICE Desk that also address our specific requirements, so that time-consuming queries about offer and contract basics with the hotels are no longer necessary. We particularly appreciate the reliability, expertise, conscientiousness, friendliness - and gladly also a certain personnel continuity instead of frequently changing contact persons in remote call centers.“
Stefan Geyer, CEO TopSelect GmbH
„We benefit as event planners from the BWH MICE Desk, because we are supported in all our needs. The action of the MICE Desk with high accessibility and flexibility - without rigid frameworks - helps us enormously in the planning. The cooperation is always friendly and cooperative, our demands and wishes are implemented and the service is tailored to us. Even during the meetings, adjustments can be made quickly and easily.“
Angie Tulip & Michael Zeiske, Honeywell GmbH
„From fire alarm systems, special fire solutions, hold-open systems and smoke alarms to sales and communication training and special offers for career changers, Hekatron offers a comprehensive package of training courses, seminars, workshops and webinars throughout Germany. With the help of the Conference Planner and the MICE Desk of the BWH Hotel Group, we can save a lot of time here, as we are allowed to send the requests in bundles and the MICE Desk offers us the conference hotels throughout Germany. We receive comparative offers from different hotels for different locations from a single source and can thus select the right offer according to our needs. Mrs. Ruthardt, our personal contact person, knows the requirements of our different training courses and the specifications from the customer training center. She already takes these into account automatically when making inquiries to the houses. We can always rely on you, even for last-minute requests! The Germany-wide network of hotels of different categories is a great advantage for us and our requirements.“
Evelyn Jakob, Office-Exzellenz Hekatron Vertriebs GmbH
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